In business enterprise, situations may
arise where people running the day-to-day operations become answerable to the
top management for certain glitches. Such dilemmas can arise when the employees
fail to handle a customer compliant in the proper manner or could not t0
complete a certain project within its deadline. Again, there may be instances
where the investors and stakeholders of the organization complain of not
getting adequate information on its present financial status. In each of the
above circumstances, inadequate communication is normally responsible for the
occurrence of the problem.
Leslie Hocker, a reputed entrepreneurial coach and
business expert says communication is an essential skill every human being has
to master. Whether an individual is about establish a start-up business or
wants to make a career change, he/she needs to master certain business
communication skills in order to be a class apart. However, many people who work in the field of
trade, industry and commerce want to know what skills they need to gain
expertise in to stand out among the crowd. She cites the following vital
communication skills that people need to master in order to succeed in the
business world:
1. Active
listening skills
The
ability to pay attention to and include the views of other people is an
important aptitude a person must have to survive and strive in the business
world. Listening shows that a person values the opinion of others outside
his/her own believe system and is open to new ideas. Due to this, that
individual’s audience considers him/her an equal partner and may consult them
to find an amicable solution to a particular problem.
2. Verbal skills
The
ability to convey concepts, thoughts, outlooks and updates in a clear and
concise manner sets a person part in the world of trade and commerce. Verbal
communication in business and workplace needs to be precise and to point so
that it is possible to come to a mutual consensus among various individuals.
3. Teamwork
skills
In
the business world, situation may arise where people with different skill sets
and opinions have to work together to get a complete a task. This implies
keeping aside personal difference and working together to fulfill a common
objective. For any team to be successful, it is important for the individual
members to recognize that their combined efforts will get the job done.
4. Negotiation
skills
In
order to secure a profitable contract, all entrepreneurs are aware that the
parties to the agreement must reach a mutual beneficial understanding. This type of ‘win-win’ solution goes a long
way in nurturing and maintaining a positive relationship between such parties
for more favorable interactions in the future.
5. Networking
skills
With
the advent of the information age, it is important for entrepreneurs for
project a positive image of their businesses. This goes a long way in
encouraging other like-minded people to join their business network.
