Whether you own your own home, business or even a vehicle, you are
almost certain to need to deal with a tradesperson at some point. It may be for routine maintenance or you may
need an emergency repair. Locating the
right person can be a difficult process.
You will need to find someone who is offering a fair service at a
realistic price but who will complete the job professional with
competence. This may sound like a tall
order but there are companies which will strive to offer this level of service
at all times. For example, Regina
plumbing firm Smile
Heating & Cooling Inc
tries to do all this when dealing with any plumbing issue and will even attempt
to make you smile!
There are several important markers
regarding service quality which you should see from your supplier; whether they
are a Regina plumbing firm or a Toronto garage:
Response
Time
Assuming you are able to get hold of the
required tradesperson without an issue you will want to know how quickly they
can assist you; particularly if you are dealing with an emergency issue. Of course, the first real test is how quickly
they reply to your phone call and the hours that they are available to be
called. Once you have spoken with them
you would expect to have someone on your doorstep within twenty four hours for
most jobs. In the case of a plumbing emergency you may
consider three or four hours a more suitable length of time.
Professionalism
You may need the services of this
particular tradesperson but this is no reason for them to be
unprofessional. You are, after all,
paying for their service. A tradesperson
should turn up at the time they said they would, or ring you if they are unable
to. They should be polite and
professional at all times and respect your property. The best trade people will also explain the
situation as they go; thereby ensuring that you are aware of what the issue is
and the options regarding resolution. It
is important to be given all the facts in terms that you can understand.
Knowledge
It should also be evident that the
tradesperson knows what they are talking about and can partake the necessary
information to you. This does more than
inspire you with confidence in the service they are offering and you are paying
for. It will also help to reassure you
that the tradesperson will do their best to fix any issue in the best possible
away. If you believe that someone knows
what they are talking about it will help when you are told the issue is beyond
repair!
Follow-Up
Finally, a high quality service will offer
a good follow-up service. They will be
genuinely interested in your experience and your comments regarding how it can
be improved. The very best quality service
can only be offered by those firms which ask for this criticism and then use it
to improve what they can offer you.
Once you have located a quality service
provider you will always know who to call!
